Refund and Return Policy

Thank you for choosing Luxury Fleet. Our Refund and Return Policy outlines the conditions under which refunds or service adjustments may be provided. We strive to ensure your satisfaction with our services.

1. Cancellation Policy

Cancellation policies vary depending on the type of service and the timing of the cancellation:

  • Airport Transfers: Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund. Cancellations made within 24 hours of the scheduled pickup time will be subject to a cancellation fee equal to 50% of the total booking cost.
  • Hourly Service: Cancellations made more than 48 hours before the scheduled start time will receive a full refund. Cancellations made within 48 hours of the scheduled start time will be subject to a cancellation fee equal to 50% of the total booking cost.
  • Special Events & Group Transportation: Cancellations made more than 72 hours before the scheduled start time will receive a full refund. Cancellations made within 72 hours of the scheduled start time will be subject to a cancellation fee equal to 75% of the total booking cost.

2. No-Show Policy

If you or any member of your party fails to arrive at the scheduled pickup location at the agreed-upon time, it will be considered a no-show. In the event of a no-show, the full booking cost will be charged, and no refund will be provided. We recommend contacting us immediately if you anticipate any delays.

3. Service Adjustments

If you are dissatisfied with the service provided, please contact us within 24 hours of the service completion to discuss your concerns. We will investigate the matter and, if appropriate, offer a service adjustment, such as a partial refund or a discount on future services. Service adjustments are determined on a case-by-case basis.

4. Refund Process

Refunds will be processed using the original method of payment. Please allow 7-10 business days for the refund to be reflected in your account. If you have not received your refund within this timeframe, please contact us for assistance.

5. Force Majeure

We are not responsible for any failure to provide services or any losses incurred due to events beyond our control, including but not limited to traffic congestion, road closures, accidents, inclement weather, or acts of nature. In such cases, we will make reasonable efforts to reschedule the service or provide a partial refund, depending on the circumstances.

6. Changes to Bookings

Changes to bookings, such as changes to pickup time, location, or vehicle type, are subject to availability and may incur additional charges. Please contact us as soon as possible to request any changes to your booking. We will do our best to accommodate your request, but we cannot guarantee that changes can be made.

7. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Luxury Fleet
[Your Address]
[Your Phone Number]
[Your Email Address]